Helpful tips and tricks:

• Usually, it's best to use your phone (and not your computer) to connect to the appointment

• Make sure that you allow the use of the phone’s microphone and camera if prompted

• If you are unsure whether your phone/internet will work, do a ‘trial run’ of the system. Make sure you use the same link, the same phone and in the same location as planned for the actual telehealth appointment.

• Connect for your appointment from a location with as few distractions as possible, better from home or office than from a car.

• For best Internet connection, your phone should be in exactly the same location for the duration of the appointment (don't walk or drive around).